Frequently asked questions

Are your products handmade?

Yes. Our pieces are handmade using traditional Mexican techniques such as embroidery, felting and weaving. Each piece is made individually, so small variations in colour, shape and detail are part of what makes handmade products unique.

Where are your products made?

Our collections are sourced from artisans and makers in Mexico, primarily from the states of Chiapas and Querétaro.

Are your products mass-produced?

No. We do not work with mass-produced products. We focus on small, limited collections and unique handmade pieces.

Will my item look exactly like the photo?

Yes! The photos show the actual piece you will receive. Most of our products are one-of-a-kind or part of very limited collections, so each piece has its own unique design, colours and details. What you see is what you get , a truly unique handmade piece.

How can I request a custom order?

Get in touch with us through our contact form or Instagram and tell us what you have in mind. We’ll discuss your idea, colours, size, quantity and timeframe with you.

About Our Products

Orders & Custom Pieces

Can I order a gift for someone else?

Absolutely. Our pieces make unique gifts for birthdays, special occasions, housewarmings, celebrations and anyone who appreciates handmade craftsmanship.

Care & Materials

How should I care for my handmade piece?

Most of our pieces are decorative and should be kept away from water, excessive moisture and direct sunlight. For specific care instructions, please check the product description or contact us.

Are natural materials used in your products?

Many of our pieces are made using natural materials such as wool, felt, cotton and leather. Materials vary depending on the product, so please refer to each individual product description for details.

Markets & Perth

Where can I find Sandia Unique Gifts in person?

We regularly attend artisan and community markets around Perth, Western Australia.

How can I find out where you’ll be next?

Visit our Markets page or follow us on Instagram for upcoming market dates and locations.

Shipping

Where do you ship?

We ship across Australia and Internationally.

How can I find out where you’ll be next?

Visit our Markets page or follow us on Instagram for upcoming market dates and locations.

How long will my order take to arrive?

We send all orders through Australia Post. Delivery times vary depending on your location and the shipping option selected at checkout. You’ll see the available shipping options and estimated delivery times at checkout.

Do you offer local pickup?

Yes! If you’re located in Perth, Western Australia, we offer two free local pickup options:

1. Pick up at one of our markets
You can collect your order from us at one of the artisan markets we attend. Check our Markets page for upcoming dates and locations.

2. Pick up at Phoenix Shopping Centre, Spearwood
You can also arrange a free pickup from Phoenix Shopping Centre in Spearwood. Please contact us after placing your order to arrange a suitable time.

Please note that local pickup must be arranged with us in advance.

Returns & Support

What is your returns policy?

Please see our Refund Policy for full details about returns, refunds and eligible items. Our Terms & Conditions also provide further information about your purchase and our policies.

What if my order arrives damaged?

Please contact us as soon as possible with your order details and photos of the damaged item and packaging. We’ll be happy to look into it with you.

I have another question. How can I contact you?

We’d love to hear from you! You can contact us through our Contact page or send us a message on Instagram. We’ll be happy to help with any questions about our products, orders or custom pieces.