refund pOLICY

Sandia Unique Gifts
Perth, Western Australia
Last updated: 16/02/2026

1. Overview

At Sandia Unique Gifts, we proudly offer handmade, artisan-crafted products. Due to the unique and handcrafted nature of our items, we maintain a limited refund policy.

This policy operates in accordance with the Australian Consumer Law (ACL).

2. Change of Mind

We do not offer refunds for:

  • Change of mind

  • Preference changes after purchase

  • Minor variations in color, pattern, or texture

  • Incorrect size selection

  • Delays caused by postal services

As each piece is handmade and often one-of-a-kind, slight variations are natural and not considered defects.

3. Store Credit & Exchanges

Where a return is approved due to a significant defect, we provide:

  • Store credit, or

  • Product exchange (subject to availability)

We do not provide monetary refunds in these circumstances unless required under Australian Consumer Law.

4. Damaged or Faulty Products

If your item arrives severely damaged or with a major defect:

You must contact us within fifteen (8) days of receiving the product and provide:

  • Your order number

  • Clear photographic evidence

  • Description of the issue

If the claim is verified, we will:

  • Replace the item, or

  • Provide store credit if replacement is not possible

If the damage occurred during shipping and is confirmed by Australia Post, we will manage the insurance claim and arrange a replacement.

5. Lost Parcels

All parcels are shipped with insurance.

If Australia Post officially declares the parcel lost:

  • We will replace the item where possible.

Refunds are not issued for parcels still under investigation.

6. Custom & Made-to-Order Items

Custom and made-to-order products (minimum 4-week production time) are non-refundable once production has begun.

If cancellation is requested before production starts, we reserve the right to deduct material or administrative costs.

7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

If a product has a major failure under ACL, you are entitled to:

  • A refund, or

  • A replacement

as required by law.

8. Processing Time

Approved store credits or replacements are processed within 5–10 business days after review and confirmation.

Terms & conditions